EXCELLING IN OUR QUALITY STANDARD AUDIT

Congratulations and thank you to all our staff on the firm once again being awarded an exceptional score of 99%, a Gold Standard, in the Q9000 Legal Quality Standard audit.

Partner, Anna Owens, leads our risk and quality audit and standard. Anna commented:

“Quality management across all areas of how we do business is vital to achieve continued success and excellence in delivery of our legal services to clients. We have invested each year and we are delighted to see independent accreditation acknowledging our commitment to quality.”

The Q9000, which is recognised by the Law Society of Ireland and awarded by the Institute of Legal Research and Standards, is the most advanced strategic, risk and quality management standard for law firms demonstrating exceptional levels of strategic, innovation and quality management.

Rose Hudson, Auditor, Institute of Legal Research & Standards:

“This progressive and professional full-service law firm has continued to maintain a top-level score over the last eleven years of independent risk management accreditation. This is a very impressive achievement, particularly as the overall top level Q9000 gold standard score has been improved upon this year. This is a testament to the work of those involved in implementing the risk management strategy in the firm. I was very impressed with the firm’s approach to the management of risk.”

Our gold grade score of 99% was awarded after a comprehensive audit of the following areas:-

Client management

File management

Regulatory and claims management

Practice management

Systems management

Advanced financial management

Strategic and innovative management

Advanced IT, information and knowledge management.

The firm has a long history of accreditation, having first obtained an ISO accreditation in 2004. Since then we have constantly improved and developed processes, systems and procedures and in 2010 obtained the legally tailored Legal Quality Certification – going on to achieve higher standards of certification, obtaining the Q6000 Legal Quality Standard in 2012 and the Q9000 in 2015, the highest standard available.

We have a dedicated Risk Management Partner, Anna Owens, leading our team to ensure that all risk management policies and procedures are implemented and compliance levels are strictly adhered to. All of our employees are trained extensively in our systems, procedures and policies. Well done to all of the staff who are instrumental in implementing our Q9000 systems, procedures and policies.