Holmes is delighted to announce that it has retained its score of 99% in this year’s Q9000 Legal Quality Standard Audit. The Q9000, which is recognised by the Law Society of Ireland and awarded by the Legal Quality Standard of Ireland (LQSI), is the most advanced strategic, risk and quality management standard for law firms demonstrating exceptional levels of strategic innovation and quality management.
The firm has placed a particular emphasis on maintaining our quality standards since our merger with OCWM LLP in October 2024.
Our gold grade score was awarded after a comprehensive audit of the following areas:-
- Client Management
- File Management
- Claims and Regulatory Management
- Practice and Systems Management
- Human Resources Management
- Financial Management
- Strategic Planning and Marketing Management
- IT, Information and Knowledge Management
The firm has a long history of accreditation, having first obtained an ISO accreditation in 2004. Since then, we have constantly improved and developed our processes, systems and procedures. In 2010 we obtained Legal Quality Certification,going on to achieve higher standards of certification, with the Q6000 Legal Quality Standard in 2012 and the Q9000 in 2015, the highest standard available.
We have a dedicated Risk Management Partner, Anna Owens, leading our team to ensure that all risk management policies and procedures are implemented and compliance levels are strictly adhered to. All of our employees are trained extensively in our systems, procedures and policies. Well done to all of the staff who are instrumental in implementing our Q9000 systems, procedures and policies.
The firm should be commended for its consistent top level on scoring on Q9000, particularly in light of the merger with OCWM one year ago. The teams appear to have merged seamlessly, thanks in large part to the training provided to OCWM and the mentoring system set up to assist OCWM staff members to implement Holmes systems, to include existing risk management procedures...We are satisfied that the firm is in full compliance with the requirements of Q9000 and it has achieved a gold grade with an overall score of 99%.
The LQSI auditors commented
