Congratulations and thank you to all our staff as we have been awarded an exceptional score of 100%, a Gold Grade, in our most recent Q9000 Legal Quality Standard Audit.
Quality is one of our Firm’s core values and to have achieved 100% in the Q9000 audit demonstrates our commitment to quality across all aspects of our business. This is a fantastic achievement for the firm and recognises all the hard work that our staff put in to complying with the Q9000 standard throughout the year.
Anna OwensRisk Management Partner, leads our audit team.
We were very impressed with the firm’s approach to the management of risk. We are satisfied that this firm has implemented the risk management procedures it adopted in its first year of accreditation to a risk management standard. It has very few further matters to review or systems to implement. We are satisfied that the firm is in full compliance with the requirements of Q9000 and it has achieved a gold grade with an overall score of 100%... The key task for the firm now is the maintenance of its exceptionally high standards of risk management in parallel with the continued growth and development of the firm as set out in its 2025 strategy document.
Kate AshmoreAuditor from LSQI (The Legal Quality Standard of Ireland).
The Q9000, which is recognised by the Law Society of Ireland and awarded by the Legal Quality Standard of Ireland, is the most advanced strategic, risk and quality management standard for law firms demonstrating exceptional levels of strategic, innovation and quality management.
Our gold grade score of 100% was awarded after a comprehensive audit of the following areas:-
- Client Management
- File Management
- Claims and Regulatory Management
- Practice and Systems Management
- Human Resources Management
- Financial Management
- Strategic Planning and Marketing Management
- IT, Information and Knowledge Management
The firm has a long history of accreditation, having first obtained an ISO accreditation in 2004. Since then, we have constantly improved and developed our processes, systems and procedures. In 2010 we obtained Legal Quality Certification – going on to achieve higher standards of certification, with the Q6000 Legal Quality Standard in 2012 and the Q9000 in 2015, the highest standard available.
We have a dedicated Risk Management Partner, Anna Owens, leading our team to ensure that all risk management policies and procedures are implemented and compliance levels are strictly adhered to. All of our employees are trained extensively in our systems, procedures and policies. Well done to all of the staff who are instrumental in implementing our Q9000 systems, procedures and policies.