Holmes has retained its score of 99% in this year’s Q9000 Legal Quality Standard Audit.
We are delighted that our commitment to quality in legal services has been recognised again this year by the Legal Quality Standard of Ireland. It is a fantastic achievement for the firm to get this score again and a testament to the hard work that everyone puts into complying with the various policies and procedures
Anna Owens
Risk Management Partner, leads our audit team.
The Q9000, which is recognised by the Law Society of Ireland and awarded by the Legal Quality Standard of Ireland, is the most advanced strategic, risk and quality management standard for law firms demonstrating exceptional levels of strategic, innovation and quality management.
Our gold grade score of 99% was awarded after a comprehensive audit of the following areas:-
- Client Management
- File Management
- Claims and Regulatory Management
- Practice and Systems Management
- Human Resources Management
- Financial Management
- Strategic Planning and Marketing Management
- IT, Information and Knowledge Management
The firm has a long history of accreditation, having first obtained an ISO accreditation in 2004. Since then, we have constantly improved and developed our processes, systems and procedures. In 2010 we obtained Legal Quality Certification – going on to achieve higher standards of certification, with the Q6000 Legal Quality Standard in 2012 and the Q9000 in 2015, the highest standard available.
We have a dedicated Risk Management Partner, Anna Owens, leading our team to ensure that all risk management policies and procedures are implemented, and compliance levels are strictly adhered to. All of our employees are trained extensively in our systems, procedures and policies. Well done to all of the staff who are instrumental in implementing our Q9000 systems, procedures and policies.
