News

Outstanding result in our 2023 Q9000 Legal Quality Standard Audit

Holmes Solicitors excels again with score of 99% in Q9000 Legal Quality Standard Audit.

We are delighted that our commitment to quality in legal services has been recognised again this year by the Legal Quality Standard of Ireland. Quality is one of the firm’s core values and we are very proud to consistently maintain our high score year on year.

Anna Owens
Risk Management Partner, leads our audit team.

Consistency of application of documented practices and procedures has been the key aspect in helping [Holmes] to achieve this high standard and is a testament to the work of those involved in implementing and applying the risk management strategy in the firm…We are satisfied that the firm is in full compliance with the requirements of Q9000 and it has achieved a gold grade with an overall score of 99%.

LSQI (The Legal Quality Standard of Ireland).

The Q9000, which is recognised by the Law Society of Ireland and awarded by the Legal Quality Standard of Ireland, is the most advanced strategic, risk and quality management standard for law firms demonstrating exceptional levels of strategic, innovation and quality management.

Our gold grade score of 99% was awarded after a comprehensive audit of the following areas:-

Client Management
File Management
Claims and Regulatory Management
Practice and Systems Management
Human Resources Management
Financial Management
Strategic Planning and Marketing Management
IT, Information and Knowledge Management

The firm has a long history of accreditation, having first obtained an ISO accreditation in 2004. Since then, we have constantly improved and developed our processes, systems and procedures. In 2010 we obtained Legal Quality Certification – going on to achieve higher standards of certification, with the Q6000 Legal Quality Standard in 2012 and the Q9000 in 2015, the highest standard available.

We have a dedicated Risk Management Partner, Anna Owens, leading our team to ensure that all risk management policies and procedures are implemented and compliance levels are strictly adhered to. All of our employees are trained extensively in our systems, procedures and policies. Well done to all of the staff who are instrumental in implementing our Q9000 systems, procedures and policies.